For Contractors
How do I get started?
How do I get started?
Accept the invitation email from your client, create your account, sign the contractor agreement, and add your payment information. You’ll then be ready to submit invoices.
How do I submit an invoice?
How do I submit an invoice?
Go to Invoices, click Create Invoice, fill in the details (period, description, hours if applicable), attach any supporting documents, and submit.
When will I get paid?
When will I get paid?
Payment timing depends on your client’s payment schedule (weekly, bi-weekly, monthly, or on approval). Once your invoice is approved, payment is processed according to that schedule.
What payment methods are available?
What payment methods are available?
You can receive payments via bank transfer, PayPal, cryptocurrency, or stablecoins. Set up your preferred method in Settings > Payment Methods.
How long do payments take?
How long do payments take?
Bank transfers take 2-5 business days. PayPal takes 1-2 days. Crypto and stablecoin payments are typically same-day.
Why was my invoice rejected?
Why was my invoice rejected?
Your client may request changes if there are issues with the invoice details, hours, or supporting documentation. Check their feedback, make corrections, and resubmit.
How do I update my payment information?
How do I update my payment information?
Go to Settings > Payment Methods to add or update your payment details.
Will I receive tax documents?
Will I receive tax documents?
Yes. US contractors receiving $600+ will receive a 1099. All contractors can access payment summaries and invoice history for tax purposes.
Can I work with multiple clients?
Can I work with multiple clients?
Yes. If multiple clients use Toku, you’ll see all engagements in your dashboard and can invoice each separately.
For Clients (Administrators)
How do I add a contractor?
How do I add a contractor?
Go to Contractors, click Add Contractor, enter their details, configure the engagement terms, and send the invitation.
How do I approve invoices?
How do I approve invoices?
Navigate to Payments > Invoices to see pending invoices. Review the details and click Approve or Request Changes.
What payment methods can we offer?
What payment methods can we offer?
Toku supports bank transfers, PayPal, cryptocurrency, and stablecoin payments. Contractors choose their preferred method.
How do I end an engagement?
How do I end an engagement?
Go to the contractor’s profile, process any final invoices, then click Actions > End Engagement and set the end date.
Can I bulk import contractors?
Can I bulk import contractors?
Yes. Go to Contractors > Import, download the CSV template, fill it out, and upload to onboard multiple contractors at once.
How do I handle contractor compliance?
How do I handle contractor compliance?
Toku provides contractor classification guidance and collects required documentation. Review the Compliance section for best practices.
What happens if a contractor is in a country we haven't worked with before?
What happens if a contractor is in a country we haven't worked with before?
Toku supports contractors in 150+ countries. The system will guide you through any country-specific requirements during onboarding.
How do I set up approval workflows?
How do I set up approval workflows?
Configure invoice approval settings in Settings > Approvals. You can require single or multiple approvers for invoices above certain thresholds.
General
Is my information secure?
Is my information secure?
Yes. Toku uses enterprise-grade security including encryption, secure data storage, and access controls.
What currencies are supported?
What currencies are supported?
Toku supports payments in USD, EUR, GBP, and many other currencies, plus cryptocurrencies and stablecoins.
How do I contact support?
How do I contact support?
Email [email protected] or visit the Support page for help.
Still Have Questions?
Contact Support
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