For Grant Recipients
How do I see my grants?
How do I see my grants?
Log in to TGA and click Grants in the sidebar. You’ll see all grants issued to you with their status, vesting progress, and claim history.
When can I claim my tokens?
When can I claim my tokens?
You can claim tokens once they’ve vested. Check your grant details to see which tokens are vested and available to claim.
How do I set up my wallet?
How do I set up my wallet?
Go to Wallets in the sidebar, click Add Wallet, and enter your wallet address. Make sure to use a self-custody wallet (like MetaMask, Coinbase Wallet, or Phantom) rather than an exchange address.
What is a cliff?
What is a cliff?
A cliff is a waiting period before any tokens vest. For example, with a 1-year cliff, no tokens vest during the first year. After the cliff, a portion (typically 25%) vests immediately.
What happens to my tokens if I leave the company?
What happens to my tokens if I leave the company?
Tokens that have already vested are yours to keep. Unvested tokens are typically forfeited, though specific terms vary by grant agreement.
How long does a claim take to process?
How long does a claim take to process?
Most claims are processed within 24 hours. After approval, tokens are sent to your wallet. Actual delivery time depends on the blockchain network.
Why is my claim amount less than expected?
Why is my claim amount less than expected?
Your organization may withhold a portion of tokens for tax purposes. Check your claim details to see the gross amount, withholding, and net amount.
I don't see tokens in my wallet
I don't see tokens in my wallet
Make sure you’ve added the token to your wallet. You may need to manually add the token using its contract address. Contact support if you need the token details.
What's the difference between vested and claimed?
What's the difference between vested and claimed?
Vested means you’ve earned the tokens but they’re still in the system. Claimed means you’ve requested them and they’ve been (or are being) sent to your wallet.
For Administrators
How do I create a grant?
How do I create a grant?
Navigate to Grants, click New Grant, select the grant type, enter recipient details, configure the vesting schedule, and submit.
Can I modify a grant after it's created?
Can I modify a grant after it's created?
Grants can be modified before the recipient accepts. After acceptance, you’ll need to cancel and create a new grant to change terms.
How do I process distributions?
How do I process distributions?
Go to Distributions to see pending claims. Review each claim, verify the wallet address, and click Approve to process.
How do I set up custody integration?
How do I set up custody integration?
Navigate to Settings > Integrations, select your custody provider, and follow the authentication steps. Contact support if you need help.
How do I cancel a grant?
How do I cancel a grant?
Go to the grant details, click Actions > Cancel Grant. Note that vested tokens cannot be cancelled — only unvested portions can be forfeited.
How do I run reports?
How do I run reports?
Navigate to Reports, select the report type, set your date range and filters, then generate and export the report.
How do I bulk import grants?
How do I bulk import grants?
Go to Grants > Import, download the CSV template, fill in the grant details, upload the file, and review before confirming.
What custody providers do you support?
What custody providers do you support?
TGA integrates with Fireblocks, Anchorage, Coinbase Prime, and Safe (Gnosis). Contact us if you need a different provider.
General
Which blockchains are supported?
Which blockchains are supported?
TGA supports Ethereum, Polygon, Solana, Arbitrum, Optimism, and other major networks. Specific support depends on your custody provider.
Is my data secure?
Is my data secure?
Yes. TGA uses enterprise-grade security including encryption, access controls, and audit logging. Tokens are held in institutional custody.
How do I get support?
How do I get support?
Email [email protected] or visit our contact page. Enterprise clients also have a dedicated account manager.
Still Have Questions?
Contact Support
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